Just four months after its official opening, Living Choice Fullarton has achieved Accreditation under the rigorous Lifemark Village Scheme. The scheme was launched by the Property Council of Australia in 2013 and is the retirement industry “stamp of approval” for retirement villages.
Village manager Tracy Schirmer said she and her team were very proud to have been awarded Accreditation so soon after opening the 5-star village.
“The team worked very hard together to achieve this result which highlights our goal to provide the highest level of service and support and be the best we can to both residents and prospective residents. The process will be ongoing and we will constantly strive towards continual improvement,” she said.
Chairperson of the Residents’ Representative Group, Scott Hutchinson, said it was pleasing that the high standard of the village environment and the lifestyle available at Living Choice Fullarton had been recognised by the village receiving Lifemark Accreditation.
To achieve Lifemark Accreditation, retirement villages must meet 26 standards across six categories of village performance: lifestyle; support; people and staff; safety; regulations and village policy.
British Standards Institution is the independent auditor for the Lifemark Village Scheme and BSI’s General Manager John Krnel, said the Lifemark seal of approval went well beyond an operator’s legal obligations, “recognising that customers and governments expect human service industries to have high operational standards”.